Skills

Skills

Skill Beginner Intermediate Proficient Windows imaging x Desktop troubleshooting x Router configuration x Subnetting x SCCM x Hyper V x VMware x Hardware trouble shooting x Microsoft office troubleshooting x WordPress x Direct Access x Network troubleshooting x Exchange x DHCP/DNS troubleshooting x Server backups and file restores x Windows server 2008/2012 x Windows 7/10 […]

Employment History

Employment History

  2018 –  Present Job title: ICT Service Centre Analyst Skills Development Scotland Main Duties Provide 1st line support at an end user level Microsoft Exchange support and troubleshooting Remote desktop troubleshooting (Direct Access, VPN, Citrix) Ensure incidents are resolved within agreed SLA. Utilising SCCM to ensure machines are kept up to date with latest […]

Qualifications and Training

Qualifications and Training

Microsoft 70-410- Installing and configuring Microsoft Server 2012 (MCSA) ITIL – Foundation Indicia – Customer care training Cisco – Foundation networking course HND Technical Support – Glasgow City College Notable Higher National Units :Routing and networking technology, Client operating system, Software development, SQL databases, ITIL and computing ethics HNC Computing – Glasgow City College SVQ […]